Case study · demo project

Novák Plumbing

A website for a tradesman with a single goal: to get a customer in trouble to call. A “Call” button everywhere, a 24/7 emergency line and prices you know in advance.

Industry: Trades & plumbing Type: Website + enquiries Demo project (built without a client)
instalater-novak.cz
Preview of the Novák Plumbing website

This is a demo project: Instalatérství Novák (Novák Plumbing) is a fictional plumber from Prague I use to show how I build this kind of website. Not a real client. The demo itself is in Czech.

Assignment

When water is pouring out, the customer does not read. They want to call, now.

A model situation I see most often with tradesmen: someone with a burst pipe is stressed and looking for a person who will come right now. The decision takes a few seconds, and it comes down to trust. So the website has to do one thing: put the contact one click away and convince them that this tradesman can be trusted.

Goal 1

Call with one click, at night and at weekends too.

Goal 2

Build trust: fixed prices, clean work, a proper invoice.

Goal 3

Clear prices up front, no “price on request”.

How I solved it

The decisions that make the difference.

Phone first

A big “Call” button is visible everywhere, even while scrolling. One tap to call, no searching.

24/7 emergency line

It is clear at a glance that he comes out at weekends and at night. Exactly when people are looking for a plumber.

Prices with nothing hidden

Fixed prices up front and a calculator: three clicks and the customer knows roughly what the repair will cost before picking up the phone.

Trust at first sight

Photos of finished jobs, the tradesman’s face, reviews and a proper invoice: proof that this plumber can be trusted.

What the site does

Everything that brings the tradesman closer to a call.

No fluff, only the elements that lead to a call and make the customer choose him.

Try it live (in Czech)
  • A big “Call” button on every screen
  • 24/7 emergency line
  • No-obligation enquiry form
  • Overview of services: water, heating, bathrooms
  • Price list with fixed prices up front
  • Price estimate calculator (what, where, when)
  • Gallery of finished jobs with lightbox
  • Enquiry with a photo of the fault
  • FAQ, reviews and service area
What it brings the tradesman

A website that turns a visit
into a phone call.

one clickcall right away, no hunting for a number
trustreviews, fixed prices and an invoice
fewer lost jobsthe job does not slip away to a competitor

The benefits describe what the site makes possible. I will add specific numbers once it runs for a real tradesman.

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for your trade or service?

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